The shipping time will depend on your exact location. However, it usually takes only 15-20 business days for shipping to the US and 15-39 business days for others countries.
When will my order be shipped?
Most orders of in-stock items will ship out within 48 hours after the order is placed. Personalized or customized orders will take 4-5 days to ship.
Please keep in mind, orders do not ship on weekends or holidays.
How quickly are orders delivered after shipment?
Can my order be delivered on the weekend?
Orders will not be delivered on the weekend. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.
How can I track my order?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
Can I change or cancel my order?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
My order has already shipped. Can I have the delivery address changed?
The shipping address for orders that are already on their way to you cannot be changed.
USPS is not able to change delivery addresses once an order has been shipped.
Can I return or exchange an item I’ve purchased?
If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Items can be returned within 30 days of purchase for a refund or an exchange.
What if I order something that’s out of stock?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
WHY DIDN’T MY ORDER COME IN ONE PACKAGE?
We ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include customs fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.